Shipping

At RIDSTAR, we value each and every single purchase, and customer satisfaction is always our top priority. We are trying our best to speed up the process, making your bike arrive as soon as possible. Your patience will be highly appreciated during the hard time. Thanks for your understanding.

We provide local UPS, USPS or FedEx, or DHL shipping services. No tax needed. Please check the shipping area below. For certain places, we might not deliver or need extra shipping.

Notice: E-Bikes Are Not for Sale to Persons Under the Age of 18. Underage riders MUST be accompanied by parents or adults when riding.

COSTS & DESTINATIONS

Currently, we only provide FREE shipping to the lower 48 states in the US. And we DO NOT ship to PO BOXES or APO, nor AK, HI, PR.

SHIPPING FROM

US Local warehouses:

30150 Briggs Rd, Menifee, 92584 CA, USA

EU Local warehouses:

TOPOLOWA 24, 12. 05827 GRODZISK MAZOWIECKI POLAND

SHIPPING TIME

In-stock ebike orders typically ship within 1-3 business days, unless otherwise noted on the product page. Please allow 2~8 business days for your electric bike to arrive at your address.

For pre-orders, please refer to the shipping date on the product page. A shipping confirmation email will be sent to your email once the order has shipped.

Business days: Monday~Friday ( excluded holidays and weekends ), (GMT-5)The Eastern Time Zone of USA.

SHIPPING CHANGES

NO CHARGE for changing the address BEFORE we provide you the tracking number.

$100 WILL BE CHARGED when the in-transit logistics information shows that the change is successful on FedEx.

$200 WILL BE CHARGED if you want to cancel the order AFTER the package has already SHIPPED.

$200 WILL BE CHARGED if Customers refuse to accept the package or undelivered

$200 WILL BE CHARGED if the package has already been delivered to the original address successfully.

SHIPPING NOTES

1. Shipping times can be affected by variable customs clearance times or public holidays. If you have not received your package based on the above estimates, please kindly contact us for help.

2. Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. Unfortunately, this is outside of our control. Normal service resumes immediately after each holiday.

3. It can take a few days to follow order shipment before the Tracking number becomes active on the courier’s system. If the information has not appeared on the courier’s website, please try again later.

4. All estimated/typical delivery times are derived from past data collected from past orders. They are approximate times for reference only.

5. Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.

6. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping. We cannot guarantee that we will receive the item you are attempting to return. For more information regarding our limited warranty and claims process, please review our Limited Warranty Terms, which are incorporated into by reference and form a part of these Terms.

7. US warehouse free shipping to US only ( Exclude Hawaii, Puerto Rico, and Alaska ); EU warehouse free shipping to European Union members only ( tax will be charged for customers in UK/Norway/Switzerland )

ORDER TRACKING

You can track your order and shipping & handling information on your account if you have registered one on ridstar-ebike.com. If you haven’t registered on our site, you can also track your order here with your order number. For more shipping information, send an email to support@ridstar-ebike.com. We will get back to you in 24 hours.

Please note: If your order includes other accessories, they will be shipped separately.

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